As a business, you want to keep in touch with your customers. You may have already thought of having an email or text message through which they can write to your business. Also, a website is another important point of contact for your business. However, to give your clients satisfaction and an opportunity to get the natural feel of talking to a fellow human being, you may consider a phone number. Thankfully, you can choose between having a local phone number or going for a toll-free phone number. How do these two compare? Please read on to find out.
Local Phone Numbers for Business
Your business customers may be concentrated in one locality, a city, or a country. What do you do in this case? You may want to contact them using a local number. So, what is a local number? This phone number starts with an area code, meaning it is specific to a certain region. The area code digits are three and help your customers know the location of your business. A local phone number is a way to go if you want to market your business locally within your community. In most cases, potential clients prefer supporting local businesses; hence a local phone number can be a smart communication avenue.
Therefore, a local phone number will make your business appear trustworthy and appealing to the customers living in your local area, city, or even state. What’s more, with a local business, you can call numerous people in your local area, so you increase the chances of those who will pick up and probably buy from you.
Additionally, your business can add more than one local phone number. Why? This allows you to establish a local presence in more than one region, city, or state. This way, you can increase the number of those in the local area of your business who are likely to pick up.
Read: 8 Benefits of A Local Phone Number for Your Business
The beauty of this local phone number is that it allows you to separate personal calls from business-related calls, even when using the same phone. Also, there are numerous platforms through which you can buy local business phone numbers that offer a variety of tools and features for the growth and scalability of the business. For instance, you can customize the greetings, receive and send text messages, control incoming calls, transfer calls, voicemail transcription, call forwarding, and so on.
Toll-Free Phone Numbers for Business
Before getting deep into toll-free phone numbers for your business, what about first finding out what it means? As the name suggests, a toll-free number is a phone number that a caller can dial at no charge. With this in mind, you may consider this an appealing offer to keep in touch with your clients.
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Moreover, toll-free numbers usually have a 3-digit code as the prefix, e.g., 800, 888, or even 877. The good thing is that the codes are easily recognizable to clients. Besides, you can choose a number that is easy to remember and have your business customers from different parts of the world call via the same number at any time. Importantly, you can dedicate a particular phone number entirely for your business. You don’t want to mix your business calls with friends and family or other aspects of your personal life, do you?
Do you run a new business? Are you wondering how your new and existing clients can keep in touch with your business? A toll-free phone number can be the solution for you. It is a great way of investing in the early stages, so you set the business towards an upward trajectory. A toll-free phone number allows you to get in touch with clients. This way, you can assess the platforms they prefer for communication, the proper timing, and where they invest most of their time and spend their money.
On the other hand, a free toll phone number allows the customers to reach your business directly. Remember, with toll-free phone numbers, customers spend nothing when calling, making it an appealing and advantageous offer.
Furthermore, this is one way of winning over customers and building a solid relationship with the existing business clients. The good news is that it works regardless of the business size. Unlike in the past, when it was only for large businesses, currently, even small businesses can have toll-free numbers. So, whether you run a small or large business, you can get a toll-free number for your business. This is a convenient, professional, credible, and cheap way of allowing your clients to keep in touch with your business. Besides, it is a smart way of driving your marketing campaigns and allowing you to save on costs.
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Local vs. Toll-Free Phone Numbers
Considering both the local phone and toll-free numbers for your business, you may be torn between the two. Remember, these two options allow you to separate your business matters from personal issues and contact your customers. So, which one is appropriate for your business? You can choose either depending on several things and different situations.
Local phone numbers are appropriate when;
- You live in a different city from where your business is located.
- Your customers are concentrated in one region, city, or country.
- You moved the business but didn’t update the phone number.
- Your business is in the same locality where your clients are concentrated.
Therefore, a local phone number gives your customers a feeling of pride and allows them to support local businesses. So, make that connection with them by allowing them to see their area code when they call. Let your business be a part of their community.
On the other hand, you can pick a free toll phone number for your business in the following cases;
- When you don’t want your caller to incur the charges of making the call.
- When you want to save on costs, especially in the early stages of your business.
- When you want to enhance the customer image on your business eligibility and professionalism even to new potential clients.
Portray Professionalism
Always display professionalism if you choose a local phone number or go for a toll-free one for your business. This would also mean separating your personal matters from the business. In the end, a business phone number will help you balance your work and personal life. Give your clients time, and give yourself time.
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